Clear Answers Before You Start
Luminum connects you directly to a U.S.-licensed Nurse Practitioner who evaluates your health, prescribes treatment when clinically appropriate, and stays involved in your care over time. Intake, consultations, prescriptions, and ongoing check-ins happen online without insurance friction or in-person visits for most needs.
Luminum is a clinician-led virtual care membership designed to provide ongoing, personalized support for everyday health needs, wellness goals, chronic concerns, recovery, skin health, and changing care needs all from home.
Luminum care is delivered by licensed registered nurses and board-certified nurse practitioners who provide personalized virtual care in supported states. Nurse practitioners can evaluate symptoms, order labs, prescribe medications when appropriate, and help manage your care based on your needs, program, and state-specific clinical requirements.
Start with a short medical intake. A licensed clinician reviews your history and goals and creates a personalized care plan. If appropriate, prescriptions and lab recommendations are included as part of your plan.
Luminum is a cash-pay service. We don’t accept insurance and that’s intentional. It lets us keep pricing transparent, eliminate prior-authorization delays, and give your provider time that insurance reimbursement doesn’t cover.
AZ, CO, CT, MD, MA, NJ, NY, OR, UT, WA
Luminum serves patients in U.S. states where our providers are licensed. We currently serve in AZ, CO, CT, MD, MA, NJ, NY, OR, UT, WA.
Pricing varies by program and is presented transparently before you start. Each program is a flat monthly subscription that includes provider visits, ongoing care, prescription fulfillment, and direct messaging. There are no hidden visit fees, copays, or surprise bills.
Yes. Luminum complies with HIPAA and uses HIPAA-compliant technology partners for your clinical records, messaging, and lab results. Your information is shared only with your care team and the licensed pharmacy fulfilling your prescriptions. We don’t sell health data.
Hormone therapy is personalized to your symptoms, life stage, and goals. After an FNP evaluation and lab work, your provider may recommend treatment that includes estrogen, progesterone, or other hormones in conventional or bioidentical formulations. Ongoing monitoring ensures your protocol is adjusted as your needs change.
Yes. You can pause or cancel your Luminum subscription at any time from your account. We don’t lock you into long-term contracts.
Most Luminum programs require at least baseline lab work to inform your treatment plan. Ongoing programs require periodic monitoring.
Luminum is not designed for emergencies. If you’re experiencing a medical emergency, call 911 or go to your nearest emergency room. Luminum is a non-emergency, asynchronous care platform. For urgent but non-emergency questions, your care team is available through secure messaging.
Yes and we encourage it. Luminum complements rather than replaces primary care. We’re happy to share treatment summaries with your primary care provider, and we recommend keeping your annual physical and preventive care with a doctor who knows you in person.
Most patients complete intake and have an initial provider review within a few business days. If treatment is clinically appropriate and any required labs are complete, your prescription can be fulfilled and shipped to you shortly after. Specific timelines depend on your state, program, and lab logistics.
Each program has a flat monthly membership fee. Your membership includes clinician visits, unlimited secure messaging, care guidance, and labs or medications when clinically appropriate and available through our care network.
You can cancel your subscription at any time. We do not provide refunds for prescribed medications already shipped. If a medication change is clinically indicated mid-month, your Clincian will work with you on the next steps.
Yes. Luminum Health treats your protected health information under HIPAA standards. Our clinical platform, lab partners, and pharmacies are HIPAA-compliant business associates. We do not sell patient data, and we do not share clinical information with third parties except as required for your care or by law.
Luminum operates as a cash-pay practice and does not bill insurance directly. You may be able to use HSA or FSA funds for eligible services, and we can provide an itemized superbill on request that you can submit to your insurer for possible reimbursement. We cannot guarantee reimbursement; coverage is at your insurer's discretion.
Your care is provided by licensed registered nurses and board-certified nurse practitioners who are authorized to care for patients in your state. Nurse practitioners can evaluate symptoms, order labs, prescribe medications when appropriate, and help manage your care. In states that require physician collaboration or supervision, our clinicians follow those state-specific requirements.
Yes. Unlimited secure messaging with your dedicated Nurse Practitioner, Registered Nurse and Care Coordinator is included in your subscription. We aim to respond within one business day for non-urgent questions. For medical emergencies, please call 911 or go to your nearest emergency department, telehealth is not appropriate for emergency care.