Privacy Policy

Effective Date: 07/10/2026

Luminum Health respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number, date of birth, and address
  • Payment and billing information
  • Account login credentials

Health Information

  • Medical history, symptoms, medications, allergies, and health goals
  • Information submitted through forms, messaging, or telehealth visits

Technical Information

  • IP address, browser type, device information
  • Website usage data and analytics

2. How We Use Your Information

We use your information to:

  • Provide and manage your care and membership services
  • Communicate with you about appointments, care plans, and updates
  • Process payments and manage billing
  • Improve our services, website, and user experience
  • Comply with legal and regulatory requirements

3. HIPAA and Health Information

If you receive clinical services through Luminum Health, your health information may be protected under HIPAA.

We use and disclose protected health information only as permitted by law, including for treatment, payment, and healthcare operations.

For more details, please refer to our Notice of Privacy Practices.

4. Sharing of Information

We may share your information with:

  • Licensed clinicians and care team members involved in your care
  • Third-party service providers (such as Healthie, payment processors, labs, and pharmacies)
  • Legal or regulatory authorities when required by law

We do not sell your personal or health information.

5. Third-Party Services

We use third-party platforms to operate our services. These providers may have access to your information as necessary to perform their functions.

Their use of your information is governed by their own privacy policies and applicable agreements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system can be guaranteed to be completely secure. You use our services at your own risk.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of certain data
  • Receive a copy of your data

To exercise your rights, contact us at contact@luminumhealth.com.

8. Cookies and Tracking

We may use cookies and similar technologies to improve website functionality and analyze usage.

You can control cookies through your browser settings.

9. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

10. Children’s Privacy

Luminum Health services are not intended for individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Luminum Health
Email: contact@luminumhealth.com